Digital downloads

File delivery

Your files will be available to download once payment is confirmed.

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

• North America : 3 - 10 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

• Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns

Just contact me within: 7 days of delivery

Ship items back to me within: 14 days of delivery

I don't accept exchanges or cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

• Custom or personalized orders
• Perishable products (like food or flowers)
• Digital downloads
• Intimate items (for health/hygiene reasons)
• Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy policy

We want you to know about an important update to our Privacy Policy.

At Native by Criss, we’re always striving to make our policies as clear as possible. This means that we may make changes from time to time. Today, we’re announcing an important update to our Privacy Policy. By continuing to use our website and other services, you acknowledge our updated terms.

So, what’s the big change? In short, we’ve updated our Privacy Policy to comply with data protection laws in the European Union (EU). We aren’t using your personal information in new or different ways – but to keep you informed, we’ve added more details about how and what we use it for. We recommend that you take a look at the privacy policy here so you’re familiar with our privacy practices.

Personal Information We Collect

Depending on how we interact with you, we may collect, use, store and transfer different types of personal information about you. To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.

I rely on a number of legal bases to collect, use, and share your information, including: as needed to provide my services, such as
when I use your information to fulfill your order,
to settle disputes, or to provide customer support;
when you have provided your affirmative consent,
which you may revoke at any time, such as by signing up for my mailing list;

if necessary to comply with a legal obligation or court order or in connection with a legal claim,
such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as

1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and
2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

This includes:

Identity Data, such as your name and title. We may also collect your birth date or gender, but only when you choose to provide us with that information, such as in a product review or your account settings.

Contact Information, such as your mailing address, billing address, email address, and telephone number(s).
Payment Information is collected by ETSY, I do not see any of your payment details.

Account Profile Information, such as your username or similar identifier, account password, purchase/order history, and your interests provided when signing up for your account is maintained by ETSY.

Correspondence Information, including anything you may provide to us in your communications with us, for example your intended or actual use of our products, questions about our products, as well as records of your communications with us.

Health Information, specifically any adverse reaction you might have to one of our dietary supplement products and relevant health information , that you choose to share with us. Visitors from the EU should learn more about how and why we collect this information.

Technical Information, such as your internet protocol ("IP") address; your web browser software and version; if you arrived at the Services through a link from another website, information about the page you came from; your mobile device identifier and other information about devices you use to access the Services.

Online Activity Information, such as information about your activity while using the Services, including information we may gather through the use of cookies, web beacons and other similar tools that tell us which pages you choose to view, and queries you make using our "search" function. For more information about how and when we collect this information and what we do with it, please see our Cookies and Tracking Policy.

Marketing and Communications Information, such as your preferences in receiving marketing, promotions and sales offers from us and our marketing partners, and photographs containing images of you where you choose to provide us with them as part of a sweepstakes or contest.

Information Collected from Individuals Outside the United States

Our Services are U.S. based and therefore, if you are using the Services from outside the United States, including the European Union or European Economic Area, and provide us with personal information, please note that your personal information will be transferred, stored and processed in the United States. This is done either to ensure we are able to provide our services to you, or where not necessary for the provision of our services (such as in the case of providing you with marketing communications), it is done only with your consent.

Please note, however, that the data protection laws in the United States may not be as comprehensive as those in your country of residence. We are, however, unable to provide our services without handling your personal information in the United States.

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

How We Collect Information About You

We collect information from you and about you in different ways.

Direct Interactions.
We collect most of the personal information about you we use from you directly. For example, you may give us a variety of your Identity Data, Contact Information, Payment Information at local in person events, Account Profile Information, Health Information, Correspondence Information and Marketing and Communications Data when you:

Create an account on one of our websites;
Purchase products from our website or by phone;
Contact us with questions or provide feedback about our products;
Subscribe to our mailing lists or otherwise agree to receive marketing communications from us;
Enter competitions, promotions or surveys we run from time to time; and
Automated technologies and interactions. As you interact with our websites, we may automatically collect Technical Information about your equipment, browsing actions and patterns.

We collect this personal data by using cookies, web beacons, server logs and other similar technologies. [We may also receive Technical Data about you if you visit other websites employing our cookies.]

Third parties or publicly available sources. We may also collect information about you from third parties and commercially available sources, including from social media providers, data aggregates, and public databases. Please note that we may combine the various types of information we collect about you and use it as described in this Privacy Policy. Visitors from the EU may learn more about how we handle this information in compliance with EU data protection laws.

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to:
(a) respond to legal process or to government requests;
(b) enforce my agreements, terms and policies;
(c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or
(d) protect the rights, property, and safety of my customers, or others.

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy.

However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 5 years.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases.

I describe these rights below:

Returns: Buyers residing in countries that are subject to these regulations have the right to return an item within 14 days of receiving the item, except for items that are not returned due to health and hygiene issues (rings, earrings, necklaces, jewelry located on the hands and arms can serve as a growth medium for bacteria).

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

Object. You can object to:

(i) my processing of some of your information based on my legitimate interests and
(ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me:

For purposes of EU data protection law, I, Native by Criss, am the data controller of your personal information. If you have any questions or concerns, you may contact me at info@nativebycriss.store.

Alternately, you may mail me at:

Native by Criss, PO BOX 1571, Mebane NC 27302

Thanks for being part of the Native by Criss's family.